Q & A

Q: How far in advance can I prepare the Floating Pearls in the vases?

A: You can prepare them up to 7 days before your event. 

Q: How long do the Pearls float, and are they reusable?

A: They float for several months and are reusable. (Hydrated Gels must be stored in water and covered; pearls can be dried.

Q: Are the Floating Pearls hard to prepare?

A: They are extremely easy to prepare. Instructions are included with your order. We are always here to answer any questions. We recommend practicing on a vase beforehand, and you can always reuse/save the pearls and water gels.

Q: How come my Pearls aren't floating?

A: Pearls do not float in water. You need the Transparent Gels to float them. If you already have them and have prepared them according to the instructions included with your order, then you have probably added more than 1/2" of water over the last layer of the Transparent Gels in your vase.

Q: How do you hydrate the Transparent Gels?

A: Measured Prep/Storage Bags with an instruction sheet are included with your order. Also, please see our Video Tutorial in the menu above.

Q: How come my Transparent Gels are not Transparent or foggy?

A: You either didn't fully hydrate the Transparent Gels or didn't add enough water to the Transparent Gels in your vase. If Foggy, please rinse them and change the water. 

Q: Can I transfer the vases after I prepare them?

A: Do not add water to the vases; seal the opening well with saran wrap. The floating centerpieces can be without water for about 7 hours! 

Q: Are the Transparent Gels hard to remove from the vases or store?

A: Not at all! It is like removing water. They must be stored in clean water for reuse. Please do not keep the hydrated Transparent Gels out of water for more than 7 hours, or they will go bad. DO NOT DEHYDRATE THEM.

Q: Do the Transparent Gels solidify or dissolve?

A: The Transparent Gels do not solidify nor dissolve. They expand and hold a lot of water while hydrating. They will last for several years if stored well. 

Q: What colors of Pearls do you have?

A: We have many colors in Pearls and Gems in stock. We also carry Floating: Stars, Seashells, Confetti, Baby Shower, Christmas, Winter,  Thanksgiving, Halloween, Valentine, Easter, Summer, Beach, Gifts, and more... Please chat or email us if you cannot find your desired colors.

Q: How much Pearls and Transparent Gels do I need for my vases?

A: A Floating 50 to 75 pc Pack will fill 1 gallon of the Transparent Floating Gels for your vases, or a Floating 100pc Pack will fill 2 gallons for your vases. 1 gallon example is 3 vases 10" x 4"  or a set of 3 vases 11", 9", 7" x 4". 

Q: What do I need to get this look?

A: You will need the Pearls, Transparent Gels, Floating Candle, and at least one vase. We sell everything that goes in the vases. We also have many types of Submersible LED T. Lights.

Q: Can I use Submersible Tea Lights with the Transparent Gels inside the vase?

A: Yes. The Transparent Gels will not show!

Q: How do I dispose of the Gels?

A: If you have no use for the Transparent Gels, you can dispose of them in the trash or outside (good source of water for plants). 

Q: What is the return policy?

A: Happiness guaranteed. Please get in touch with us within 30 days of the order for a hassle-free return authorization. 

Q: Why can't I log in?          

A: You must create an account on our site by clicking in the top right-hand corner to the left of the cart. Which is different from the VP Club sign-up.   

Q: Where are you located?    

A: We are located on the north side of Chicago. An appointment is needed for studio visits and pick ups. Hours: 9:00 am to 5:00 p.m. Monday-Friday Central Time.  

Q: How do I contact you? 

A: We are available Monday-Friday 9:00 A.M to 5:00 P.M central time via email   inspire@floatingpearls.com and Chat : )

Q: I have a tax-exempt number; how do I avoid getting charged for sales tax?  

A: After placing your order, you can email us your tax-exempt number, and we will refund you the sales tax after placing your order. 

Q: Do you offer wholesale?

A: Yes, we offer wholesale prices for retail shops, with a minimum of $400 and 20 Packs per style per color. Please email us your credentials at inspire@floatingpearls.com